1. Data Controller
Bistrovel ("we", "us", "our") is the data controller for information collected on this platform.
2. Data We Collect
For Customers:
- Name
- Email
- Phone number
- Delivery address
- Order history
- IP address
- Device and browser data
For Restaurant Owners:
- Business information
- Contact information
- Menu details
- Banking details (handled by Stripe)
- Identity verification information (via Stripe Connect)
Automatically collected:
- Cookies (see Cookie Policy)
- Analytics data
- Server logs
3. How We Use Your Data
We use your data to:
- Provide our ordering platform
- Process payments through Stripe
- Deliver order information to restaurants
- Improve website functionality
- Prevent fraud
- Contact you about orders or account updates
- Comply with legal obligations
4. Legal Bases (GDPR Article 6)
We rely on:
- Contract performance (providing the service)
- Legitimate interest (fraud prevention, analytics)
- Consent (marketing, cookies)
- Legal obligation (tax, financial compliance)
5. Data Sharing
We share data only with:
- Stripe for payment processing
- Restaurants fulfilling customer orders
- Hosting providers
- Analytics tools
- Customer support tools
- Legal authorities when required
6. Payment Processing
Payments are handled by Stripe. Stripe may require KYC information for restaurant accounts.
Stripe processes data in accordance with their Privacy Policy.
We do not store credit card numbers.
7. Data Retention
We store data only as long as necessary for:
- Providing the service
- Legal retention periods (tax/financial laws)
- Customer account history
Customers may request deletion at any time unless retention is required by law.
8. Your GDPR Rights
You may:
- Access your data
- Request deletion ("right to be forgotten")
- Request correction
- Restrict processing
- Withdraw consent
- Export your data (data portability)
- Object to processing
Contact: [email protected]
9. International Transfers
If data is processed outside the EU, we ensure adequate safeguards (e.g., Standard Contractual Clauses).
10. Security
We use encryption, secure servers, and best practices to protect data.
11. Children
Bistrovel is not intended for users under 16.
12. Updates
We may update this policy at any time. Updated versions will be posted here.